Refund policy

Refund & Return Policy

At Velvet Syndicate Co., every piece is crafted with care and attention to detail. Please review our policy carefully before placing your order.

All Sales Final

Due to the limited nature of our drops and pre-order production process, all sales are final. We do not offer refunds, returns, or exchanges unless your item arrives damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery.

Include:

• Your order number
• Clear photos of the item
• A brief description of the issue

Once reviewed, we will offer a replacement, store credit, or refund if approved.

Pre-Order Items

Many of our pieces are made through a pre-order system to ensure quality production and exclusivity.

By purchasing a pre-order item, you understand:

• Production and shipping times may vary
• Estimated shipping dates are not guaranteed
• Pre-orders cannot be canceled once production begins

We appreciate your patience while your piece is being created.

Shipping Issues

Velvet Syndicate Co. is not responsible for:

• Lost or stolen packages marked as delivered
• Incorrect shipping addresses entered at checkout
• Carrier delays once the package has been shipped

Please double-check your shipping information before placing your order.